Terms and Conditions for Rubbish Removal Services

These Terms and Conditions set out the basis on which we provide rubbish removal services, waste collection services, and related disposal support to customers. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before arranging any waste removal service or agreeing a quotation.

These terms apply to all domestic and commercial jobs unless we agree otherwise in writing. They are designed to explain how the service works, what is included, and what is not included. They also set out the responsibilities of both parties so that the removal of waste can be completed safely, lawfully, and efficiently.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, person booking on behalf of the customer, or lawful occupier of the premises where the rubbish clearance is carried out.

1. Booking Process

All bookings for rubbish collection services must be made in advance unless otherwise agreed. When you request a booking, you must provide accurate information about the type, volume, weight, and location of the waste, as well as any access restrictions, parking limitations, loading concerns, or hazardous items. We rely on this information when preparing a quotation and scheduling attendance.

A booking is not confirmed until we have accepted the request, agreed the quotation or pricing basis, and, where required, received any deposit or prepayment. Any estimate given before the job is assessed in person is based on the information you provide and may change if the actual waste differs from the description given. If the job requires a site visit before confirmation, the booking may remain provisional until the assessment is completed.

You are responsible for ensuring that someone with authority over the premises is available at the agreed time, unless we have agreed key access or unattended collection in writing. If we cannot gain access, or if the load cannot be collected for reasons outside our control, we may charge a call-out fee or cancellation fee as set out below.

2. Scope of Services

Our waste removal services may include the loading, transport, and lawful disposal or recovery of general household waste, garden waste, office waste, bulky items, and mixed non-hazardous refuse. The exact scope of work will depend on the booking details, the agreed quotation, and any restrictions relating to the site or waste stream.

We may refuse to remove items that are unsafe, prohibited, contaminated, excessively heavy, or suspected of containing hazardous substances. This includes, without limitation, asbestos, chemicals, solvents, oils, pressurised containers, clinical waste, batteries, paint in bulk, sharps, gas cylinders, and any other waste requiring specialist treatment unless we have expressly agreed otherwise and are lawfully able to handle it.

Where the service involves junk removal from within a property, we may only move items that can be safely lifted by our team using reasonable equipment and safe manual handling methods. We are not obliged to dismantle fixtures, disconnect appliances, or enter unsafe areas unless this has been agreed in advance and can be carried out safely.

3. Prices and Payment

Prices for rubbish removal are typically based on the volume, weight, type of waste, labour required, access conditions, and disposal charges. Any quotation provided before attendance is an estimate unless stated as fixed. If the actual job differs from the description supplied at the time of booking, we may revise the price before proceeding.

Unless otherwise agreed, payment is due immediately upon completion of the service. We may accept cash, card payment, bank transfer, or another method notified to you in advance. Where a deposit, part payment, or full advance payment is required, the booking may not be secured until cleared funds are received.

Any additional charges arising from waiting time, parking restrictions, congestion, additional labour, extra waste, or re-attendance may be added to the final invoice where reasonably incurred. If payment is not made when due, we may suspend further services, charge lawful interest or recovery costs where permitted, and seek payment through normal debt recovery processes.

4. Customer Responsibilities

You must ensure that all waste presented for collection is accurately described and that no prohibited items are included unless we have specifically agreed to handle them. You are responsible for separating hazardous items from general waste and for informing us of any contamination, infestation, sharps, broken glass, or other risks before the work begins.

You must provide safe and reasonable access to the waste, including any keys, codes, parking permissions, or site instructions needed to complete the job. If the waste is located in a private or shared area, you confirm that you have the authority to arrange its removal. You must also make sure that any items you wish to keep are clearly separated from the waste before collection starts.

If you ask us to remove items from inside a property, outbuilding, garden, loft, basement, or similar area, you acknowledge that we may need a clear working area and may decline to proceed if conditions are unsafe. You are responsible for informing us of fragile surfaces, concealed hazards, restricted access, or structural issues that could affect the service.

5. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving reasonable notice. If you cancel shortly before the agreed arrival time, or if our team has already been dispatched, we may charge a cancellation fee to cover costs, administrative time, and lost capacity. The amount of any fee will be reasonable and proportionate to the circumstances.

If we need to cancel or reschedule due to staff illness, vehicle failure, weather, legal restrictions, unsafe conditions, or circumstances beyond our control, we will aim to notify you as soon as practicable and offer an alternative appointment. We will not be liable for delays caused by traffic, road closures, access issues, or other events outside our reasonable control, although we will use reasonable efforts to complete the service promptly.

If the service cannot be completed because you or your representative is unavailable, the site is inaccessible, or the waste differs materially from the description provided, we may treat the booking as cancelled by you and charge any applicable call-out or cancellation fee. Where possible, we may offer to proceed at a revised price, but we are not obliged to do so.

6. Waste Regulations and Compliance

We operate in accordance with applicable waste management laws and regulations in the United Kingdom, including requirements relating to the lawful carriage, transfer, treatment, and disposal of waste. We will use authorised facilities and take reasonable steps to ensure waste is handled in compliance with all relevant legal duties.

You must not ask us to transport, dump, burn, conceal, or unlawfully dispose of waste. Any instruction that would breach environmental law, duty of care obligations, or site rules will be refused. Where required, we may ask for details about the origin of certain waste streams and may decline any load that cannot be lawfully accepted.

Where a waste transfer note, invoice record, or similar documentation is needed, we may create or retain records describing the waste type, quantity, and destination in line with legal and operational requirements. You agree to provide any information we reasonably need to complete such records accurately.

7. Liability

We will carry out rubbish clearance services with reasonable care and skill. If we fail to do so, we will be responsible for foreseeable loss or damage caused by our breach, subject to these terms and any limits allowed by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

We are not liable for pre-existing damage, hidden defects, structural issues, or deterioration that occurs before, during, or after the service unless caused directly by our negligence. We are also not liable for loss or damage resulting from incorrect instructions, inaccurate descriptions of waste, unsafe access conditions, or items that you failed to identify as fragile or valuable.

Our liability for loss of or damage to property, and for any other claim arising from the service, shall be limited to the amount paid or payable for the specific job in question, except where a different limit is required by law. We do not accept liability for indirect loss, loss of profit, loss of business, or consequential damage.

8. Title, Ownership, and Right to Remove Waste

By presenting items for collection, you confirm that you own the waste or are authorised by the owner or occupier to arrange its removal. Once items have been accepted into our vehicle or taken into our possession for disposal, title to the waste passes to us unless otherwise agreed in writing and subject always to applicable law.

If you later claim that an item should not have been removed, we will assess the matter reasonably, but we are not required to retrieve or restore items that have already been lawfully transported or processed. You should therefore check carefully before the service begins to ensure that no personal belongings, documents, or valuables are included with the waste.

9. Complaints and Queries

If there is any issue with the service, you should raise it as soon as reasonably possible so that we can investigate and, where appropriate, resolve it. We may ask for photographs, descriptions, or other evidence to help us understand the matter. Any claim should be made within a reasonable time after the service date.

We will review complaints fairly and may, at our discretion, offer a partial refund, re-attendance, or other reasonable remedy if we accept that we failed to meet our obligations. Nothing in this section affects your statutory rights.

10. Force Majeure

We shall not be in breach of these terms where failure or delay results from events beyond our reasonable control, including severe weather, fire, flood, accident, strike action, government action, public health restrictions, supply disruption, or other unforeseen circumstances. If such an event occurs, performance may be postponed until it is reasonably possible to resume.

Where the event continues for an extended period, either party may cancel the affected booking without further liability, except for any sums already due for work properly carried out or costs reasonably incurred before cancellation.

11. Changes to the Terms

We may update these rubbish collection terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of your booking will apply to that booking unless a change is required by law or is agreed between us.

If a provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Any failure by us to enforce a right or remedy immediately does not mean we waive that right or remedy.

12. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and interpreted in accordance with the laws of England and Wales unless another part of the United Kingdom applies by mandatory law.

The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim, subject to any consumer rights or statutory protections that apply. If you are a business customer, you agree that this jurisdiction clause is reasonable and forms part of our contract.

By booking any rubbish removal service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not accept them, you should not proceed with the booking or allow the service to begin.